CRM Support Packages

With a SugarCRM Support Package, we become your SugarCRM Help Desk for a low cost fee every month.

Eligeo has a SugarCRM Support Package designed for you.  All of our packages include unlimited SugarCRM support.  Instead of spending in excess of $50,000 per year for an employee, our entire team becomes part of yours for a fraction of the cost.  We’re available within days, same day or even 24/7 depending on your needs.

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Dedicated Project Coordinator

Your key contact is a project coordinator who ensures that all of your requests are prioritized and actioned quickly and efficiently.

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We are your CRM Administrator

Reports, data updates, clean up’s and all other tasks to do with your CRM are handled by our team.  We’re an extension of your IT department and focus on your CRM.

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Up to 1-hour response times

Eligeo offers a number of response times with our service levels including 24/7 support, same day service, within 3-hours and within 1-hour.

Our CRM Support Packages are a fraction of the cost of what you would pay someone full-time.  Unlike a full-time person, we also play the role of project manager, CRM administrator, consultant and developer for one low monthly fee.

Basic

Up to 25 Users
  • Unlimited CRM Support
  • 9am – 5PM MT (less stats & weekends) support
  • 1 to 3 day response time
  • Telephone, Email, Video Support
  • Direct Vendor Support
  • 2 Contacts for Support
  • Quarterly Strategy Reviews
  • Month-to-Month Contract

Plus

Up to 100 CRM Users
  • Everything from Basic
  • Response time within 8 business hours
  • Help desk for ALL CRM Users in your business
  • On-premise service & upgrade support
  • Monthly Strategy Reviews
  • Up to 3 end-user training sessions per month
  • Up to 5 hours of complex tasks per month
  • Special Consulting Rate for complex tasks

Pro

Unlimited Users
  • Everything from Basic and Plus
  • 24/7 Availability
  • Up to 6 end-user training sessions per month
  • Up to 10 hours of complex tasks per month

Reach Us

We'd love to hear from you.  Get in touch with us.

#301 - 1235 26th Ave SE
Calgary, AB T2G 1R7

422 Richards St, Suite 170
Vancouver, BC V6B 2Z4

+1 403-770-9238
+1 604-210-4022

hello@eligeo.com