Managed Services

Unlimited CRM Support. Take the burden off your IT department.

Eligeo offers several levels of support packages to make sure that CRM users are never left out in the cold.  Not only do you get access to Sugar Certified staff but you also have access to consultants, programmers, trainers and project managers to make sure your CRM implementation continues to grow.

Basic


  • Up to 25 Users
  • Unlimited CRM Support
  • 9am - 5pm Availability
  • 72 Hour Response Time
  • Telephone, Email & Video Support
  • Direct Vendor Support
  • 2 Contacts for Support

Plus


  • Everything from Basic
  • Minimum 25 Users Or More
  • All users may contact help desk directly
  • 8 Hour Response Time
  • On-premise service & Upgrade Support
  • Monthly Technical Meeting
  • Up to 5 Hours of Complex Tasks per month
  • Discounted Complex Hourly Consulting Rate

Advanced


  • Everything from Basic & Plus
  • Minimum 50 Users Or More
  • 24/7 Availability including holidays
  • Up to 10 Hours of Complex Tasks per month

Frequently Asked Questions

Everything you need to know about Managed Services

What's including with Unlimited CRM Support?

Unlimited SugarCRM Support includes any support or training configuration for your CRM.  Essentially, anything that is considered normal use of your CRM is included with your support package.  Custom work, programming, business analysis and project management are examples that are not typically part of Unlimited CRM Support.

 

What are response times?

All of our support packages include a service level response time or otherwise known as a service level agreement.  We will respond and acknowledge all requests within that time period and most of the time we’ll also resolve the issue or request as well.

Why wouldn't I just hire someone internally?

Although some of our clients do this, they also retain us as the main help desk.  Our team is laser focused on improving and learning SugarCRM every single day.  It’s all we work on so we know most of the issues as well as the tips and tricks to help clients get the most out of their CRM’s.

Also, you’re not just hiring 1 person with Eligeo, you’re hiring our entire team.  No matter the issue, someone on our team has the skill set to resolve the issue.

How do I send requests to you? Can my users?

Yes and yes!  Your users can contact us and can do so by sending an email to our support email address.

Sometimes we also create SugarSupport@yourname.com that forwards all requests directly to us.  Our team then takes care of the rest.

More questions about support packages?

Reach out to an Account Executive to get more information