Handle Cases inside of CRM
A help desk right inside of your CRM is the ticket to handling tickets.
Are you finding that all customer inquiries live through your CRM?There are a number of help desk solutions that can integrate or add-on to your CRM.
Workflow automation can significantly increase your level of customer service. The #1 reason customers leave is because they don’t feel like their provider cares about them.
Your CRM can be used to track cases/trouble tickets from all inquiries from your customers. Track it all in your CRM!
Central Knowledge Base
Most CRM’s offer a number of customer service features including comprehensive knowledge bases. This allows you to keep track of common issues so that your team can respond quickly.
As the Internet has become a mainstay for many, customers now want to interact with you virtually. Build a custom service portal to help meet the needs of your customers.
Connecting your CRM to a telephony system is now easier than ever. Capture phone calls coming in or set it up to do easy click to dial functions right from your CRM.