Stop telling your clients they are always right. They are not, and that’s okay.
Anyone who has touched any aspect of customer service in their career is familiar with the phrase, “The customer is always right.” The question is, are they?
A lot has changed since a London department store founder coined this phrase in 1909. He did so to assure his customers that they would get the best service at his store. But agreeing with everything your clients ask for isn’t always the best strategy.
In this session, Eligeo’s VP of Client Success and IT, Karim Mahdi will discuss real-case scenarios where clients have been far from right and why telling them so has been beneficial to their internal processes, bottom line, and their long-term relationship with Eligeo.
In this session, we will discuss:
- Why you shouldn’t say yes to your clients’ 10,000 requests
- The importance of implementing a plan and timeline for your project
- How we encourage our clients to capture the more with the least amount of clicks
Karim Mahdi
Vice President, Client Success
Karim has worked in the Information Technology sector since 2001 in several roles such as Technical Support, Implementation specialist, and Technical Sales Engineer. As Eligeo’s VP of Client Success, Karim helps our clients grow by supporting their needs. Skill Highlights: Training and Service Delivery, Management, Software Documentation, Cloud Applications, and Business Intelligence.
This session is part of our User Group Series where we will take an in-depth look at our apps and technologies and help you better use them to your advantage. To see the list of our upcoming webinars, please click here.
After registering, you will receive a confirmation email containing information about joining the webinar.