Spoonful of Sugar – Sugar Serve Deep-Dive
Join us on October 20 for a deep dive into Sugar Serve, a game-changing SugarCRM product for the automation of customer support processes. This webinar is part of our Spoonful of Sugar webinar series where we explore Sugar solutions, customizations, and use cases.
Sugar Serve puts everything agents need to work a support case right at their fingertips, in an integrated and optimized console experience. The Service Console is a key feature of Sugar Serve, as it places essential data points such as next best action based on SLA, account and contact information, account activity history, and even case details, front and center – with no searching or navigation required.
In this Spoonful of Sugar webinar, Eligeo’s product expert Shelbi Laemers will discuss SLA management, SugarBPM automation, self-service, and reporting and analytics.
Register today and don’t forget to bring your notepad, questions, and ideas. See you there!