CRM Adoption – it’s an issue

CRM Adoption – it’s an issue

For all of the successes I’ve had with CRM implementations over the years, the one thing that alludes me and many of my colleagues is always adoption.  I think many consultants like to talk about how successful their implementations have been in the past, but the...
The CIO’s Role in Fixing a Broken CRM

The CIO’s Role in Fixing a Broken CRM

This is a great article on handling a CRM implementation failure.  This article does mention that over 50% of implementations fail however it is a number that is a moving target overall.  When getting involved with fixing your implementation, the CIO is the key...
Think You’re Too Small for CRM?

Think You’re Too Small for CRM?

Regardless of size and industry, customer relationship management (CRM) software will help you manage leads, contacts, vendors and more. Just because you’re a small business doesn’t mean that CRM shouldn’t be important for you.  This article from...