When looking at dwindling contact lists, membership-focused associations and organizations all ask themselves the same question: How do you reduce membership churn? Overall, you may
For many businesses, associations, non-profits, and organizations, memberships are the lifeblood to keep business thriving through good times and bad. Designed to foster loyalty and
It’s no secret that keeping customers happy results in better business metrics. According to HubSpot, 68% of consumers say they are willing to pay more
This is the 1st part in my series of incredible software feats in customer relationship management. In some articles I will be able to share
It sounds like a cliché, but the customer really is always right — and just like happy customers are returning customers, happy clients are returning
If you’re a small business owner, I have no doubt that you have heard of the acronym CRM. I think I’ve heard the term client
Photo courtesy of Alan Cleaver(CC Attribution) In an increasingly globalized and inter-connected business environment, one that is constantly evolving through new strategies and improving upon
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