The endless possibilities of CRM
I love the business of CRM. It really is an industry that has a life of it’s own. No matter what industry you find yourselves … Read More
Agile approach to CRM
As 2014 draws to a close I wanted to publish one last thought on a real great breakthrough we’ve had in terms of delivery of … Read More
CRM Software Features to look for
Customer relationship management (CRM) systems help a business improve relationships with its customers. It can also prove to be beneficial for both small and large-scale … Read More
Creating a Sales Process using a Swim lane diagram
Do you know why over 70% of CRM installations in the world fail? It’s because the teams implementing the CRM systems do not take the time to understand the real reasons behind the implementation of a CRM system for an organization. What are the priorities for a company when it comes to implementing the system? How will the users use the system and use it properly? What will motivate people to actually use the system?
Getting Started with CRM: The Essentials
The modern business environment is defined by, and thrives upon, progressive customer relationships. All the feedback and criticism that the organizations of today depend on … Read More
Improving Customer Retention with CRM
In an increasingly globalized and inter-connected business environment, one that is constantly evolving through new strategies and improving upon itself with rapidly advancing technology, it … Read More
7 Myths about CRM Implementation
Customer Relationship Management (CRM) implementation can be a daunting task if you haven’t got the correct information in front of you but what can make … Read More
Do you know Companies that use Customer Relationship Management?
Customer Relationship Management (CRM) is often considered to be a program used by businesses that are I.T focused or tech-savvy but I bet you would … Read More
Canada Customer Relationship Management
Customer Relationship Management (CRM) Systems – Should you stay local? The art of successful Customer Relationship Management (CRM) can be difficult because you have to … Read More
How to use a CRM Gap Analysis Tool
This blog is based on the Eligeo CRM Gap Analysis spreadsheet that is available to download for free here. Finding the Gap’s in your implementation … Read More