Do you know why over 70% of CRM installations in the world fail? It’s because the teams implementing the CRM systems do not take the time to understand the real reasons behind the implementation of a CRM system for an organization. What are the priorities for a company when it comes to implementing the system? How will the users use the system and use it properly? What will motivate people to actually use the system?
The modern business environment is defined by, and thrives upon, progressive customer relationships. All the feedback and criticism that the organizations of today depend on … Read More
In an increasingly globalized and inter-connected business environment, one that is constantly evolving through new strategies and improving upon itself with rapidly advancing technology, it … Read More
The term social CRM burst onto the scene a few years ago, and ever since, it has been quite a hot topic for discussion and debate within … Read More
One of the recurring themes that I tend to see during my consulting visits with clients is that they all end up striving for the … Read More
You’ve probably been hearing a lot about CRM software lately and it’s probably coming from all over the place. Whether you’re searching the Internet, being … Read More
This blog is based on the Eligeo CRM Gap Analysis spreadsheet that is available to download for free here. Finding the Gap’s in your implementation … Read More
One of the things that we face on a regular basis with our clients is exactly what is CRM? It’s interesting when people describe the … Read More
This morning I thought I would write a blog about failure. The reality is that CRM implementations fail over 70% of the time due to … Read More