I know it can be a bit intimidating when you start using a CRM. Especially when you’re not very familiar with how the system works. You come across words and phrases you don’t quite understand. I recently started using SugarCRM so I thought I’d share my first impression of the system. Not as a developer, not as a salesman or a consultant, simply as a user.
So, from a user end side of things, here are my top 5 takeaways from first using SugarCRM.
The User Interface is great. Easy to navigate and aesthetically pleasing.
The “out-of-the-box” SugarCRM has a lot of features, and it just might be all you need.
Sugar’s customization makes for an easy experience for each user.
There are a lot of options for add-ons and integrations.
You can’t beat the price.
Like most CRM companies, you have the option to pick which package/edition you’d like to purchase. A lot of the time you have to purchase a minimum of the second tier edition just to get the basic capabilities. With SugarCRM most of the full features you would need are included in the most basic package, which is the Sugar Professional. I also like that fact that SugarCRM offers sales, marketing, and service tools all in one single package. You don’t need completely separate platforms for each tool. (Take a look at SugarCRM pricing and editions here.)
All in all, nothing but good things to say about SugarCRM.