Getting Started with CRM: The Essentials

Photo courtesy of Sean MacEntee(CC Attribution) The modern business environment is defined by, and thrives upon, progressive customer relationships. All the feedback and criticism that the organizations of today depend on comes in through a large variety of channels,...

Improving Customer Retention with CRM

Photo courtesy of Alan Cleaver(CC Attribution) In an increasingly globalized and inter-connected business environment, one that is constantly evolving through new strategies and improving upon itself with rapidly advancing technology, it has become nigh essential for...

An Overview of Social CRM

Photo courtesy of Sean MacEntee(CC Attribution) The term social CRM burst onto the scene a few years ago, and ever since, it has been quite a hot topic for discussion and debate within business circles worldwide. So, what is social customer relationship management,...

Best Plugin’s for WordPress as a CRM

Photo courtesy of Phil Oakley(CC ShareALike) WordPress as a CRM is considered to be the best open source blogging tool and CMS. According to the company itself there are over 60 million people using WordPress for managing their content, creating new blogs and...