Canada Customer Relationship Management

Customer Relationship Management (CRM) Systems – Should you stay local? The art of successful Customer Relationship Management (CRM) can be difficult because you have to balance acquiring new customers whilst keeping and satisfying your existing ones.  You have...

How to use a CRM Gap Analysis Tool

This blog is based on the Eligeo CRM Gap Analysis spreadsheet that is available to download for free here. Finding the Gap’s in your implementation What exactly is a Gap Analysis?  Specifically, what is a CRM Gap Analysis?  This is a very common tool that we use...