Well that was a lot of fun doing a parade through 4 of the more well known mobile CRM products out there. It gave me a chance to mess around a bit more with these products than I have in the past. Up until this past week I never really took the time to go through these Apps but now that I have I will admit I am a bit disappointed. I really did expect more from all of them only because of the performance of tools I use on the web.
Highrise, Tactile and vTiger all seem to be trying to replace existing functionality. As Paul commented on the Tactile CRM, his source has told him to expect a lot more and I think that’s exactly what we need coming our way. Salesforce certainly has all of the features but again the problem is cost and always will be. Although Salesforce attempts to show themselves as small business friendly at the end of the day they are geared towards the larger market.
vTiger, as is the same with the open source web version, is a bit of a pain to setup for the average user. But that’s what you get with open source unless you pull in a programmer type to help you out.
Highrise is also on the same path as Tactile in delivering more powerful features and I would presume you can look forward to those soon.
But at the end of the day, even though it’s expensive, Salesforce is the standard as of right now. It boasts all of the features you’d hope for on a mobile CRM and it really empowers your sales team to make business decisions properly and deliver information to customers.
I know that I can go a whole day on my iPhone without having to touch a laptop when it comes to surfing Internet and checking email. The same goes for managing my sales pipeline, I want it in the palm of my hand.
We’ll have to revisit these Apps again in a few months to see where things have gone.
This was a lot of fun this week and we’ll have to come up with something else creative to do next week.
Have a great weekend!